Business Support Plus
Business Support builds on our Essential Business package, adding day-to-day coordination so your enquiries and appointments stay organised and nothing is missed.
Includes everything in Essential Business:
Business address for correspondence
24/7 Call answering via your dedicated telephone line
Message taking and forwarding to your chosen contact method
Email enquiry acknowledgement using your approved wording
Mail Scanning and forwarding
Plus:
Calendar management: We manage bookings/appointments in your shared calendar, confirm details, and keep schedules up to date based on your rules.
Shared inbox monitoring: We monitor your shared inbox during agreed hours, flag urgent items, and keep conversations organised.
Enquiry logging & summaries: We log each enquiry (source, customer details, reason, urgency, actions taken) and provide clear summaries for follow-up and reporting.
This is purely administrative support. We follow your scripts and processes and do not provide advice or make decisions on your behalf—anything requiring approval is escalated to you.
